VELTHORION Returns Policy

At VELTHORION, we prioritize customer satisfaction. Please review our returns policy to ensure a smooth and efficient return process.

Return Eligibility

Items must be returned within 30 days of receipt. To be eligible for a return, products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Non-returnable Items

Certain items are non-returnable, including but not limited to: gift cards, downloadable software products, and personal care items.

Return Process

1. Contact our customer service team at [email protected].
2. Provide the order number and reason for the return.
3. Our team will guide you through the next steps and provide a return authorization if applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item, please indicate this when contacting us. We will assist you with the process and ensure you receive the desired product.

Shipping

Customers are responsible for the shipping costs of returned items. VELTHORION shall not be responsible for lost or undelivered returns; using a trackable shipping service is recommended.

Thank you for choosing VELTHORION. We are committed to providing high-quality products and exceptional customer service.